MRCOOL DIY DIRECT

Start a Return Request

Enter your order number and email address below to view return eligibility and begin your request.

Select the item you would like to request a return for. Submitting this form does not guarantee approval.

Return Requirements

Item must be unused and uninstalled.
Original manufacturer packaging must be included.
Box and product must be in resalable condition.
Photos may be required before approval.

Eligible Return Items

Return Details

Reason for Return

Additional Details

Serial Number (if available)

Condition Confirmation

The item has not been installed, used, wired, charged, modified, or attempted to be installed. The original manufacturer box and packaging materials are included. The box is not missing, destroyed, cut apart, crushed, water damaged, heavily taped, written on, or otherwise non-resalable. Shipping labels, excessive tape, or writing have not been applied directly to the manufacturer box. All parts, manuals, remotes, hardware, labels, and accessories originally included are present.

Required Photos

Before approval, our team may require photos of the product, packaging, shipping label, serial number, and any damage.

Product Photo Packaging Photo Shipping Label / Box Label Damage Photo, if applicable

Photo upload storage will be connected in the next phase. For now, this prepares the customer-facing form structure.

Returns received without original packaging, with shipping labels attached directly to the box, excessive tape, writing, missing contents, installation damage, or non-resalable packaging may be refused or subject to substantial deductions.

I understand approved returns are subject to restocking fees and return shipping charges. I understand submitting this request does not guarantee return approval.