Shipping Policy

Occasionally will be able to offer Free Shipping on all orders delivered by FedEx Ground, FedEx Freight, or LTL.

All delivery dates listed on the website are estimates. Delivery dates are not guaranteed and subject to change based on courier shipping times, delivery appointment availability and warehouse processing times.
Shipping includes one delivery attempt. If the delivery is not accepted and the customer requests a second, or further delivery attempts, the customer will pay a delivery fee that is set by the courier.

The carrier will call to schedule a delivery appointment. An adult person, 18-years or older, must be available at the time of delivery to sign and accept the shipment.

Additional charges may apply for reschedule deliveries, or if the shipment is refused without a valid reason. These rates are determined by the courier company and are out of our control.

Change Shipping Address: Once an order is staged for shipping, or shipped, the address cannot be changed.

Delivery Window: The courier will offer options to deliver your freight shipment.

If you are unable to accept delivery, the courier will return to sender, or begin charging a storage fee
If returned to sender, it will be treated as a return and a restocking fee will apply.
If the customer requests a delivery date past the offered window, the courier will charge storage fees. Storage fees are to be paid by the customer. The average fee can range from $25-100/day depending on the courier and location.

Any additional charges by the courier will be paid by the customer. These can occur when customers request to delay deliver, or asking for extra services from the courier. These are charged by the courier and out of our control.

Refused Shipments: Shipments that are refused for no justifiable reason will be sent back to the warehouse and automatically treated as a return. A restocking fee will apply.

Smaller products will be shipped via FedEx ground or similar courier.
A signature will not be required and the courier will leave it on your property, typically at or near your front door

Tracking number(s) are provided via email within 1-2 business days after the date of the order is placed, or after the warehouse processing date.
Items shipped via FedEx Ground, or similar courier, may take up to 2-4 business days after processing date.
Items shipped via LTL Freight, or similar trucking freight carriers, tracking may take 3-5 business days after processing date

Shipping Regions:

Shipping applies to the 48 continental/contiguous United States.
We do not ship to PO Boxes.
We do not ship to Alaska, Hawaii, Puerto Rico, Guam, Northern Marina Islands, United States Virgin Islands, any outlining mainland USA islands.

Damaged Packages

If you accepted the delivery and find the damage later - email us with your order number and photos of the damage Matt@mrcooldiydirect.com within 24 hours of receiving your order.

All products are individually packaged, they leave the warehouse facility in brand-new condition unless otherwise noted.

Signing for delivery, even if the package appears only slightly damaged, please write "Package Damaged." If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new unit quickly.
Damaged appliances can only be exchanged or repaired if they are not installed. Once an appliance is installed, we cannot replace or repair due to damages

If you have already accepted the package and notice missing or damaged parts, please contact us ASAP and we will ship you replacement parts free of charge. We only have a 24-hour window to file a claim on freight.
If you are missing any parts, we will ship them to you at no cost.

**These are estimated time intervals and are dependent on Ship To location**

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