Tracking Update Notice

We are currently experiencing intermittent technical issues that may cause LTL freight tracking information to appear delayed or temporarily inaccurate on our website.

Please note that LTL carriers often take 24–48 hours to update shipment status in their tracking systems after pickup or terminal transfers. If your tracking information does not appear immediately or seems outdated, we recommend allowing additional time for the carrier’s system to refresh.

If you have any questions or concerns about your shipment, please feel free to contact our team and we’ll be happy to assist.

Customer Service Phone Number: (417) 291-9921

📦 MRCOOL Shipping & Delivery Information

Everything You Need to Know About Getting Your MRCOOL System Delivered

Clear timelines, how parcel vs. LTL works, and exactly what to do on delivery day—laid out for fast reading and fewer surprises.

🚚 How fast do we ship?

Processing: Typically 1–3 business days
Transit: Most systems arrive in 3–7 business days after processing

📦 Shipping Methods

We use two primary methods. You’ll see which applies at checkout and in your confirmation email.

Parcel (UPS / FedEx / USPS)
  • Smaller items like parts, accessories, control wires
  • Frequent scan updates & real-time tracking
Freight (LTL — XPO, Saia, R+L, Averitt, ABF)
  • Systems, condensers, air handlers, line sets on pallets
  • Scans mainly at terminals; less frequent updates are normal
Appointment & Signature

LTL carriers schedule a delivery window and require an adult (18+) signature.

Heads up on LTL tracking:

It can take 24–36 hours after pickup to show movement. “Unavailable” status is typical between terminals.

See tracking tips ▸

🗺️ Nationwide Coverage

We ship to the 48 contiguous U.S. states. Alaska/Hawaii or international? Reach out for a custom freight quote.

Lower 48 — Yes AK/HI — Quote International — Quote

💲 Shipping Costs

  • Free shipping on most MRCOOL systems & bundles
  • Parts/accessories or oversized customs may incur a fee (calculated at checkout)

☎ Need help?

Call (417) 291-9921 or email support@mrcooldiydirect.com

📋 Delivery Day: What to Do When Freight Arrives

1) Inspect before signing

Look for torn shrink wrap, punctures, dents, or missing pallets.

2) Note & photo

If anything looks off, write it on the delivery receipt and take clear photos.

3) Contact us

Email or call with your order #, photos, and a short description—we’ll jump on it.

How long does it take to ship my order? ▾

Orders usually process in 1–3 business days. Most systems arrive within 3–7 business days after processing (destination & carrier volume can affect timing).

What’s the difference between parcel and LTL freight shipping? ▾

Parcel (UPS/FedEx/USPS) is for smaller items and updates tracking frequently. LTL Freight is for palletized shipments and updates mainly at terminals—so scans are less frequent and may appear delayed.

Can I track my order? ▾

Yes. You’ll receive a tracking number (parcel) or a PRO# with carrier name (freight). LTL tracking may take 24–36 hours to reflect movement after pickup—this is normal.

Do I need to be home for delivery? ▾

For freight deliveries, a signature from an adult (18+) is required. The carrier typically calls to schedule an appointment.

What if something is missing or damaged? ▾

Note it on the delivery receipt, take photos, and contact us right away with your order number. We’ll resolve issues quickly and send replacements as needed.

© MRCOOL DIY Direct — Safe, secure freight with palletized packaging & secured with shrink wrap.