Warranty Information

Ensuring your MRCOOL HVAC system is protected is crucial for long-term performance and peace of mind. At MRCOOL DIY Direct, we provide comprehensive warranty information to help you understand the coverage and benefits associated with your purchase.

Warranty Coverage Highlights:

• Mini-Split Systems (Excluding Advantage®/Easy Pro®):

  • Five (5) years on all parts to the original registered end-user.
  • Seven (7) years on the compressor.

• Easy Pro® Series Mini-Split Systems:

  • Two (2) years on all parts to the original registered end-user.
  • One (1) year on the compressor.

• Advantage® Series Mini-Split Systems:

  • Two (2) years on all parts to the original registered end-user.
  • One (1) year on the compressor.

• Central Ducted Units:

  • Ten (10) years on parts and labor.

• Universal Series Systems:

  • Ten (10) years on all parts to the original registered end-user.

Key Considerations:

• Product Registration: To activate your warranty, register your product promptly after installation. This ensures you receive the full benefits of the warranty coverage.

• Maintenance Requirements: Regular maintenance is essential to keep your warranty valid. Enroll in the MRCOOL® Protection Program to receive DIY cleaning kits and filters biannually, promoting system longevity.

• Exclusions: Warranties typically do not cover shipping costs, labor expenses (unless specified), refrigerant charges, or routine maintenance services. Refer to the specific warranty documentation for detailed information.

How to File a Warranty Claim:

1. Contact Your Installer: For warranty service or repair, reach out to your installing contractor. Their contact information is often found on the equipment or in your owner's packet.

2. Prepare Necessary Documentation: Have your product registration details, proof of purchase, and maintenance records readily available to facilitate the claim process.

3. Follow Manufacturer Guidelines: Adhere to the procedures outlined in your warranty documentation to ensure a smooth and efficient claim experience.

For the most accurate and up-to-date warranty information, always refer to the official MRCOOL website or consult your product's user manual. Understanding your warranty coverage helps you maintain your HVAC system effectively, ensuring comfort and reliability for years to come.

For more details, visit our Warranty Information page.