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Guidelines for Receiving Your Shipment from MRCOOL DIY Direct

At MRCOOL DIY Direct, we take great care in ensuring your orders reach you safely and efficiently.

The majority of our products are dispatched through trusted freight carriers, carefully secured on a skid, strapped, and protected with our signature blue shrink wrap. To facilitate a smooth delivery process, the freight company might reach out using the contact number provided with your order to arrange a delivery appointment. Alternatively, to expedite delivery, your order may be left at the specified delivery address without prior scheduling.

Understanding that many of our customers may be unfamiliar with receiving shipments from freight companies, we've prepared some guidance to help ensure your items arrive in perfect condition:
**Inspect Before Signing:** Do not confirm receipt of your shipment until you've thoroughly inspected all items. It's crucial to remove any cardboard packaging to check for concealed damage.
**Assumption of Responsibility:** Once you sign for the delivery, the responsibility for any damage transfers to you. Please make sure all items are received in good condition, or consider refusing the delivery.
**Detailed Inspection Required:** We strongly advise inspecting the item meticulously in the presence of the delivery driver. Refrain from merely signing for the item without a thorough check. By signing the delivery receipt, you absolve the freight company of any responsibility for potential damage. In the event that your shipment is delivered in your absence, please inspect it as soon as possible and contact us immediately should you discover any issues.
Our team at MRCOOL DIY Direct is committed to providing you with the best possible service and support. Should you have any concerns or require assistance with your shipment, please do not hesitate to reach out to us.
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