Comprehensive Guide for Receiving Your Shipment from MRCOOL DIY Direct
At MRCOOL DIY Direct, our priority is ensuring your order arrives safely and in perfect condition. Large shipments, especially those delivered via freight carriers, can be unfamiliar for many customers, so we’ve created this guide to make the process simple and clear. Follow these steps to ensure your delivery goes smoothly and that your products are in the best condition possible.
How We Ship Your Order
We use trusted freight carriers to handle our shipments, with your order securely placed on a skid, firmly strapped, and wrapped in our signature blue shrink wrap for maximum protection. This helps ensure that the products arrive safely, just as they left our facility.
When your shipment is ready, the freight carrier will contact you using the phone number you provided during checkout to schedule a delivery appointment. In some cases, to expedite delivery, the shipment may be left at your address if it’s safe to do so, even without prior scheduling.
Steps to Ensure a Successful Delivery
Here’s what you need to do to properly receive and inspect your shipment:
1. Prepare for Delivery
- Expect a Call: Be ready to receive a call from the freight carrier to arrange a delivery time. If you can’t be present, appoint someone to receive the shipment on your behalf.
- Clear the Area: Make sure the delivery area is easily accessible and free from any obstacles, so the driver can easily unload your shipment.
2. Inspect Before Signing
- Thorough Inspection: Before signing any delivery documents, carefully inspect the entire shipment. Remove the cardboard packaging if needed to check for any hidden damage.
- Look for Signs of Damage: Carefully check for any dents, tears, or other signs that the shipment may have been mishandled.
3. Assume Responsibility Upon Signing
- Understand the Implications: Once you sign for the delivery, responsibility for the shipment transfers to you. Any damage discovered after signing becomes your responsibility to handle.
- Consider Refusal: If you notice significant damage that could affect the product’s functionality, you have the right to refuse the delivery. Make sure to notify the driver and note the damage on the receipt before they leave.
4. Conduct a Detailed Inspection
- Inspect with the Driver Present: It’s always best to open the packaging and inspect your items thoroughly with the driver present. This ensures there’s no immediate damage.
- Don’t Rush: Take your time during the inspection. Don’t feel pressured to sign quickly; once you sign, the freight company is no longer responsible for damages.
What to Do if You Notice Damage After Delivery
If your delivery is left unattended or if you notice damage after the driver has left:
- Prompt Inspection: Inspect the shipment as soon as possible. If you notice damage, contact MRCOOL DIY Direct immediately for assistance.
- Document the Damage: Take clear, detailed photos of the damage, and note the time and date of your inspection. Proper documentation is essential for any claims process.
Our Commitment to You
At MRCOOL DIY Direct, we are committed to providing the best customer service possible. While shipping issues can occasionally occur, we’re here to assist you through the entire process. If you experience any concerns or need help with your shipment, don’t hesitate to reach out to our support team.
Your satisfaction is our top priority, and we are dedicated to ensuring your MRCOOL products arrive in perfect condition, ready to provide the comfort and efficiency you expect.
Thank you for trusting MRCOOL DIY Direct—your reliable source for everything MRCOOL. We’re proud of our 5-Star Google Rating, which reflects our ongoing commitment to providing superior customer service from the moment you place your order to long after delivery.
