MRCOOL DIY Direct HVAC Price Match Policy

MRCOOLDIYDIRECT.com Price Match Guarantee

At MRCOOL DIY Direct, we work hard to offer competitive pricing every day. If you find a lower advertised price on an identical, in-stock product from an authorized retailer, we’ll review it and do our best to match it.

Because pricing across the HVAC industry can vary widely, some conditions and exclusions apply.

What Qualifies for Price Matching

To be eligible, all of the following must be true:

  • The item must be identical (same brand, model number, size, generation, and specifications)

  • The competitor must be an authorized U.S. retailer

  • The item must be in stock and available for immediate purchase

  • The price must be publicly advertised and verifiable

  • The request must be made before placing your order

Price matches apply only to the product price and do not include future price drops.

What Is Not Eligible

We do not price match the following:

Promotions & Special Offers

  • Rebates, mail-in offers, or manufacturer incentives

  • Buy One Get One Free offers

  • Bundled deals, package pricing, or free add-ons

  • Flash sales, clearance items, or limited-time events

Discount Types

  • One-time-use or personalized discounts

  • Military, first responder, loyalty, employee, or group-specific pricing

  • Wholesale, contractor, bulk, or volume-based pricing

Retailer Restrictions

  • Membership-based pricing or gated pricing programs

  • Auction sites or marketplaces

  • Third-party sellers on large marketplaces

Other Exclusions

  • Pricing errors, typos, or misprints

  • Open-box, refurbished, scratch-and-dent, or used items

  • Differences in sales tax or regional tax rates

Additional Conditions

  • The competitor’s listing must clearly show pricing, availability, and seller information

  • Shipping costs may be considered only when they are clearly published and comparable

  • MRCOOL DIY Direct reserves the right to verify all details before approval

  • We cannot guarantee that every request will be approved

How to Request a Price Match

Before placing your order, contact our team with:

  • A link to the competitor’s product page

  • The exact model number

  • Your contact information

Once an order has been placed or processed, price matching is no longer available.

Important Notes & Limitations

  • Price matches cannot be combined with other discounts, promotions, coupon codes, or special offers

  • MRCOOL DIY Direct reserves the right to approve or decline any request at our discretion

  • All price match decisions are final

Why We Do This

We believe in fair pricing, authorized products, and real support before and after the sale. Our goal is to give you confidence that you’re getting the right equipment, at a competitive price, from a trusted nationwide MRCOOL dealer.

Our Promise to You: We stand behind our pricing and the value we offer. If you find a better deal, rest assured that MRCOOL DIY Direct will honor it—so you never overpay for premium HVAC solutions.