CPS Extended Warranty Protection
MRCOOL Extended Warranty Protection
Protect your MRCOOL mini split, heat pump, or HVAC system with extended warranty coverage administered by Consumer Priority Service. CPS plans may include parts, labor, on-site service, power surge protection, and replacement options if your covered system cannot be repaired.
Quick Coverage Highlights
Added Protection Made Simple
CPS extended warranty plans help protect eligible MRCOOL systems from unexpected repair costs with coverage options designed for real-world HVAC ownership.
Coverage From Purchase
Full coverage from the date of purchase may be available depending on the plan.
Parts & Labor
100% parts and labor coverage may be included for approved repairs.
On-Site Service
Eligible HVAC claims may include service at your home.
Repair or Replace
If the covered product cannot be repaired, replacement may be available.
Why Homeowners Choose CPS Protection
Most HVAC systems provide years of reliable service, but no mechanical equipment lasts forever. Compressors, control boards, motors, and other components can fail unexpectedly, often long after the manufacturer's warranty period has ended.
While manufacturer warranties offer valuable protection, many homeowners choose a CPS protection plan for an extra layer of confidence. Depending on the plan selected, additional coverage may be available for approved parts, labor, on-site service, and other covered repairs.
The biggest benefit for many homeowners isn't during the first few years of ownership. It's knowing they may have protection available later, when a major repair could otherwise result in a significant out-of-pocket expense.
Protection Beyond the Manufacturer Warranty
Coverage may extend beyond standard manufacturer protection.
Transferable Coverage
Coverage may be transferred to a new owner (subject to CPS terms).
Dedicated Claims Support
Claims are handled directly through CPS.
Nationwide Coverage
Protection plans are available across the United States.
Manufacturer Warranty vs. CPS Protection
CPS protection is separate from the manufacturer's warranty and may add additional coverage benefits.
| Coverage Feature | Manufacturer Warranty | CPS Protection Plan |
|---|---|---|
| Parts coverage | Included | Included |
| Labor Coverage | Usually not included | May be included |
| On-Site Service | Usually not included | Included |
| Power Surge Protection | Usually not included | Included |
| Dust, Heat & Internal Humidity | Usually not included | Included |
| Product Replacement | Limited / varies | May be included |
| Transferable Coverage | Usually not included | May be transferable |
What Is and Is Not Covered
Coverage depends on the plan purchased and the official CPS terms and conditions.
May Be Covered
Approved repair parts
Approved repair labor
On-site service
Power surge damage
Failures related to dust, heat, or internal humidity
Product replacement if repair is not possible
Transferable coverage, subject to CPS terms
Not Covered
Freight or shipping damage
Freight or shipping damage
Accidental or physical damage
Improper installation
Routine maintenance
Cleaning or filter replacement
Equipment removal labor
Equipment reinstallation labor
Labor to access concealed or difficult-to-reach equipment
How to File a CPS Claim
If your covered system needs service, CPS will guide you through the claim process.
File Your Claim
File your claim directly with Consumer Priority Service.
Provide Plan Details
Have your warranty information, product details, and proof of purchase ready.
Claim Review
CPS reviews the claim and determines available coverage.
Service Is Arranged
If approved, CPS may assign an authorized service provider.
Repair or Replacement
Covered systems may be repaired, or replaced if repair is not possible.
CPS Warranty FAQ
Answers to common questions about CPS extended warranty coverage.
Do I need an extended warranty?
If you're investing in a MRCOOL mini split, heat pump, or HVAC system, an extended warranty can help protect you from unexpected repair costs after purchase. CPS coverage may include parts, labor, on-site service, and other benefits depending on the plan selected.
Is CPS the same as the MRCOOL manufacturer warranty?
No. CPS coverage is separate from the manufacturer's warranty and is administered by Consumer Priority Service.
How long do I have to purchase a CPS warranty?
Timing may vary by product and plan. Some warranties must be purchased at the time of sale, while others may be available after purchase if the product is still eligible.
Will my coverage continue after a repair?
Yes. In most cases, coverage continues until the contract expires. If the covered product is replaced, the original coverage may end.
Can I transfer the warranty to a new owner?
Yes. CPS warranties may be transferable to a new owner. Transfer fees may apply.
Is CPS the same as the MRCOOL manufacturer warranty?
No. CPS coverage is separate from the manufacturer's warranty and is administered by Consumer Priority Service.
When does CPS coverage begin?
Coverage timing depends on the plan purchased and the manufacturer warranty included with your system.
What is included?
Coverage may include defects in materials and workmanship, approved repair parts, approved labor, power surge protection, dust, heat, internal humidity, and on-site service.
What is not covered?
CPS does not cover freight damage, accidental damage, improper installation, removal labor, reinstallation labor, routine maintenance, cleaning, or filter replacement.
How do I file a claim?
- Online at www.cpscentral.com
- Via online chat at www.cpscentral.com
- By phone US (800) 905-0443
- By phone Intl - 1 (347)-535-3616
- By email to cs@cpscentral.com
Protect Your MRCOOL Investment
Enjoy added peace of mind with extended warranty protection administered by Consumer Priority Service. Coverage options are available for many MRCOOL systems and can help reduce unexpected repair costs after purchase.