Shipping Page

Shipping Policy

At MRCOOL DIY Direct, we prioritize fast, safe, and affordable delivery. Whether you're ordering a complete HVAC system or just a replacement part, we ensure your items are packaged securely and delivered as quickly as possible.

  • FREE Shipping on All HVAC Systems: All complete MRCOOL heating and air conditioning systems qualify for free shipping across the lower 48 states.
  • Low-Cost Shipping on Accessories & Parts: Smaller items such as thermostats, couplers, line sets, and components may incur a small shipping fee, clearly displayed at checkout.
  • FREE Local Pickup Available: Customers near our Joplin, Missouri location can choose in-store pickup at no charge.
  • Freight Delivery for Larger Systems: Most multi-zone, central ducted, and package units ship via LTL freight with liftgate curbside delivery. This means your system will be dropped off at the edge of your property (driveway or curb), but not brought inside. The carrier will contact you ahead of time to schedule the delivery.
  • Smaller Systems & Components: Units such as 12k BTU single-zone mini splits, smart controllers, and filters may ship via standard carriers like UPS or FedEx for faster residential delivery.

Important: Please inspect your shipment upon arrival. If any visible damage is present, mark “Package Damaged” on the delivery receipt and contact us immediately.

Return & Refund Policy

We want you to be completely satisfied with your purchase. If your order arrives damaged or doesn’t meet expectations, our return policy is here to help.

  • 15-Day Return Window: You may return eligible products within 15 days of delivery. All returns must be approved in advance.
  • Damaged Items: If your item arrives damaged, please notify us within 24 hours. We will replace it at no cost. You must email sales@mrcooldiydirect.com with photos and your order number.
  • Return Authorization Required: All returns must be initiated by emailing contact@mrcooldiydirect.com. Items sent back without authorization will not be accepted.
  • Restocking Fee & Shipping: Returns are subject to an 18% restocking fee. Customers are also responsible for the cost of return freight. Shipping fees are non-refundable.
  • Non-Returnable Items: Electronics, control boards, pre-charged line sets, modified products, or any item not in original condition or packaging are not eligible for return.

For complete terms and detailed conditions, visit our full Return & Refund Policy Page.